![]() ![]() Nonetheless, that one vital luxury commodity on. Preferred.Excellent organization and time management skills with an ability to think proactively and prioritize work.Advanced Microsoft Office skills, with an ability to become proficient with firm-specific programs and software.Flexible and able to accommodate changing priorities and directions in a fast pace environment.Ready to join an innovative company? Apply now. The AlUla valley continued to support populations throughout subsequent centuries, trade ebbed and flowed. This position requires a lot of multi-tasking with multiple windows open.Ability to communicate effectively and professionally both verbally and in writing with internal and external clients.One-year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc. ![]() Technical certifications or degree is a plus.A strong background in providing exceptional customer service over the phone and answering calls daily to help resolve technical issues.Technologically savvy.Ability to learn quickly and apply common sense problem solving.Proficiency on computers. We provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps.We are seeking motivated Technical Support Specialists to deliver an impactful service experience to our customers while working in an exciting, fast-paced environment.Job Responsibilities:Hours are Monday through Friday 11am - 8pm.Provide exceptional front-line technical support for our products and services via computer and phone.Troubleshoot and resolve customer service inquiries while building a relationship with the customer.Defuse situations and escalate calls to the proper supervisor.Transfer incoming calls to the appropriate departments.Find common problems and report any on-going issues to the proper supervisor.Keep.Ībreast of product features, capabilities and advancements and maintains a high degree of product knowledge.Communicates customer feedback, trends and issues to the team and leadership.Perform special projects as directed by management.Travel less than 10%.Telecommuting less than10%.Requirements.High School diploma. ALULA's flexible solutions enable our partners to efficiently adapt to the needs of today's modern home and business owners. ![]() ALULA is the leading professional security, IoT and smart home company. ![]()
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